Question 1

How do I purchase a test series?

Accepted Answer

You can browse our test series catalog, select the one you're interested in, and click 'Buy Now' to proceed to checkout. We support various payment methods for your convenience.

Question 2

Is there a refund policy?

Accepted Answer

For digital products like test series and video courses, we do not offer refunds once purchased. However, in case of an accidental purchase, you can request a one-time change to another course of the same value within 7 days. Please read our full Refund Policy for details.

Question 3

How can I access my purchased tests?

Accepted Answer

Once you complete a purchase, the test series will be automatically added to your dashboard. You can access it anytime by logging into your account and navigating to the 'My Tests' section.

Question 4

Are there any free mock tests available?

Accepted Answer

Yes! We offer a variety of free mock tests and study materials. You can find them in the 'Free Study' section of our products.

Question 5

How can I contact support?

Accepted Answer

You can reach our customer support team via email at support@prepsnap.in or by phone at 6350143468 between 9 AM and 9 PM.