At PrepSnap, we are committed to creating impactful and result-oriented learning experiences. Every course, test series, and product is designed with care, keeping in mind the needs of serious aspirants. To ensure a consistent and fair experience for all users, we follow this clear and student-friendly policy.
1. Digital Products
(Applies to: Live Classes, Video Courses, Test Series, Ebooks)
Once a purchase is made, it is processed immediately and access is granted to the digital content. Because of the instant nature of these products, cancellations or refunds are not typically feasible.
However, we understand that sometimes a course may be selected in error. In such rare cases, you can request a one-time batch change to another course of the same value within 7 days of purchase. We strongly encourage you to review all course details, free content, and features carefully before enrolling to ensure it meets your needs.
2. Books (Publication)
(Applies to: Physical Books purchased from PrepSnap)
If the product you receive is damaged or confirmed as lost by our courier partner, you are entitled to a replacement. Please contact our support team with your order details and photos of the damage, if applicable.
In rare situations where a delivery fails due to an incorrect shipping address provided by the user, or if the package is declined at the time of delivery, the shipment is returned to us as undelivered. In such cases, we may not be able to offer a free replacement or a refund.
Email: vidyapeethrajasthaofficial@gmail.com
Phone: 6350143468
Operating Hours: Monday to Sunday, 9 AM to 9 PM