Question

Which of the following is the correct response when a caller asks for information the operator does not have?

1.
Say 'I do not know' and disconnect
2.
Invent an answer
3.
Transfer without informing
4.
Tell the caller you will check and get back
Answer (Detailed Solution Below)

Option 4 : Tell the caller you will check and get back

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Detailed Solution

सही उत्तर Tell the caller you will check and get back है।

Key Points

The operator should never invent an answer. The correct response is to say the information will be checked and the caller will be called back.

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More Domain Specific Questions

PrepSnapprepsnap.in • Domain Specific

Question:

Which of the following is the correct response when a caller asks for information the operator does not have?

1.
Say 'I do not know' and disconnect
2.
Invent an answer
3.
Transfer without informing
4.
Tell the caller you will check and get back

Correct Answer: Tell the caller you will check and get back

The operator should never invent an answer. The correct response is to say the information will be checked and the caller will be called back.

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