Question

A patient calls to change the date of an appointment already booked. What should the operator do?

1.
Ask the patient to book a fresh appointment only in person
2.
Cancel the appointment without informing the patient
3.
Refuse to change the date
4.
Reschedule the appointment in line with the hospital policy
Answer (Detailed Solution Below)

Option 4 : Reschedule the appointment in line with the hospital policy

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Detailed Solution

सही उत्तर Reschedule the appointment in line with the hospital policy है।

Key Points

An appointment can be rescheduled by the operator in line with the hospital policy, and the new date should be confirmed to the patient.

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More Domain Specific Questions

PrepSnapprepsnap.in • Domain Specific

Question:

A patient calls to change the date of an appointment already booked. What should the operator do?

1.
Ask the patient to book a fresh appointment only in person
2.
Cancel the appointment without informing the patient
3.
Refuse to change the date
4.
Reschedule the appointment in line with the hospital policy

Correct Answer: Reschedule the appointment in line with the hospital policy

An appointment can be rescheduled by the operator in line with the hospital policy, and the new date should be confirmed to the patient.

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