Question

Which of the following is the correct order when handling a complaint call?

1.
Argue, disconnect, ignore
2.
Transfer without listening
3.
Ask the caller to write a letter only
4.
Listen, note the details, assure action, escalate if needed
Answer (Detailed Solution Below)

Option 4 : Listen, note the details, assure action, escalate if needed

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Detailed Solution

सही उत्तर Listen, note the details, assure action, escalate if needed है।

Key Points

A complaint call should be handled by listening first, noting the details, assuring action and escalating if needed.

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More Domain Specific Questions

PrepSnapprepsnap.in • Domain Specific

Question:

Which of the following is the correct order when handling a complaint call?

1.
Argue, disconnect, ignore
2.
Transfer without listening
3.
Ask the caller to write a letter only
4.
Listen, note the details, assure action, escalate if needed

Correct Answer: Listen, note the details, assure action, escalate if needed

A complaint call should be handled by listening first, noting the details, assuring action and escalating if needed.

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