Question

An operator puts a caller on hold. After how much time should she check back with the caller?

1.
Only when the extension answers
2.
About 10 minutes
3.
About 30 seconds to 1 minute
4.
About 5 minutes
Answer (Detailed Solution Below)

Option 3 : About 30 seconds to 1 minute

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Detailed Solution

सही उत्तर About 30 seconds to 1 minute है।

Key Points

An operator should check back with a caller on hold every 30 seconds to 1 minute to inform the caller about the progress and to show that the call has not been forgotten.

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More Domain Specific Questions

PrepSnapprepsnap.in • Domain Specific

Question:

An operator puts a caller on hold. After how much time should she check back with the caller?

1.
Only when the extension answers
2.
About 10 minutes
3.
About 30 seconds to 1 minute
4.
About 5 minutes

Correct Answer: About 30 seconds to 1 minute

An operator should check back with a caller on hold every 30 seconds to 1 minute to inform the caller about the progress and to show that the call has not been forgotten.

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