Question

A child calls the exchange reporting an emergency at home. What should the operator do?

1.
Stay calm, keep the child on the line and get the address
2.
Ask the child to call back later
3.
Disconnect the call
4.
Tell the child to find an adult first
Answer (Detailed Solution Below)

Option 1 : Stay calm, keep the child on the line and get the address

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Detailed Solution

सही उत्तर Stay calm, keep the child on the line and get the address है।

Key Points

The operator should stay calm, keep the child on the line, get the address and the nature of the emergency, and alert the emergency services. The child must not be asked to hang up or to call back later.

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More Domain Specific Questions

PrepSnapprepsnap.in • Domain Specific

Question:

A child calls the exchange reporting an emergency at home. What should the operator do?

1.
Stay calm, keep the child on the line and get the address
2.
Ask the child to call back later
3.
Disconnect the call
4.
Tell the child to find an adult first

Correct Answer: Stay calm, keep the child on the line and get the address

The operator should stay calm, keep the child on the line, get the address and the nature of the emergency, and alert the emergency services. The child must not be asked to hang up or to call back later.

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