Question

A caller remains silent on the telephone line. What should the operator do?

1.
Shout at the caller
2.
Wait politely and ask if the caller needs help
3.
Hang up immediately
4.
Transfer the call to the police at once
Answer (Detailed Solution Below)

Option 2 : Wait politely and ask if the caller needs help

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Detailed Solution

सही उत्तर Wait politely and ask if the caller needs help है।

Key Points

The operator should wait politely and ask if the caller needs help, because the caller may be in distress or unable to speak. The call should not be disconnected immediately.

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More Domain Specific Questions

PrepSnapprepsnap.in • Domain Specific

Question:

A caller remains silent on the telephone line. What should the operator do?

1.
Shout at the caller
2.
Wait politely and ask if the caller needs help
3.
Hang up immediately
4.
Transfer the call to the police at once

Correct Answer: Wait politely and ask if the caller needs help

The operator should wait politely and ask if the caller needs help, because the caller may be in distress or unable to speak. The call should not be disconnected immediately.

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