Question

An operator receives a call from a person who says he is a police officer and asks for a patient's details. What should the operator do?

1.
Disconnect the call
2.
Give the details immediately
3.
Connect the officer to the patient's ward
4.
Verify the identity and refer to the hospital administration
Answer (Detailed Solution Below)

Option 4 : Verify the identity and refer to the hospital administration

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Detailed Solution

सही उत्तर Verify the identity and refer to the hospital administration है।

Key Points

Patient details are confidential. The operator should verify the caller's identity and refer the matter to the hospital administration or security, which will share information following the proper procedure.

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More Domain Specific Questions

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Question:

An operator receives a call from a person who says he is a police officer and asks for a patient's details. What should the operator do?

1.
Disconnect the call
2.
Give the details immediately
3.
Connect the officer to the patient's ward
4.
Verify the identity and refer to the hospital administration

Correct Answer: Verify the identity and refer to the hospital administration

Patient details are confidential. The operator should verify the caller's identity and refer the matter to the hospital administration or security, which will share information following the proper procedure.

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