Question

A caller asks for the discharge procedure of a patient. What should the operator do?

1.
Direct the caller to the ward or enquiry counter
2.
Refuse to answer
3.
Ask the caller to call the doctor
4.
Discharge the patient on the telephone
Answer (Detailed Solution Below)

Option 1 : Direct the caller to the ward or enquiry counter

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Detailed Solution

सही उत्तर Direct the caller to the ward or enquiry counter है।

Key Points

The operator should direct the caller to the ward or the enquiry counter, where the staff can explain the discharge procedure. A patient cannot be discharged on the telephone.

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More Domain Specific Questions

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Question:

A caller asks for the discharge procedure of a patient. What should the operator do?

1.
Direct the caller to the ward or enquiry counter
2.
Refuse to answer
3.
Ask the caller to call the doctor
4.
Discharge the patient on the telephone

Correct Answer: Direct the caller to the ward or enquiry counter

The operator should direct the caller to the ward or the enquiry counter, where the staff can explain the discharge procedure. A patient cannot be discharged on the telephone.

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