Question

A caller wants to cancel an appointment already booked. What should the operator do?

1.
Tell the caller that cancellation is not possible
2.
Ask the caller to visit the hospital in person
3.
Transfer the call to the billing section
4.
Connect the caller to the appointment / registration counter to cancel it
Answer (Detailed Solution Below)

Option 4 : Connect the caller to the appointment / registration counter to cancel it

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Detailed Solution

सही उत्तर Connect the caller to the appointment / registration counter to cancel it है।

Key Points

Appointments are cancelled through the appointment or registration counter of the hospital.

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More Domain Specific Questions

PrepSnapprepsnap.in • Domain Specific

Question:

A caller wants to cancel an appointment already booked. What should the operator do?

1.
Tell the caller that cancellation is not possible
2.
Ask the caller to visit the hospital in person
3.
Transfer the call to the billing section
4.
Connect the caller to the appointment / registration counter to cancel it

Correct Answer: Connect the caller to the appointment / registration counter to cancel it

Appointments are cancelled through the appointment or registration counter of the hospital.

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