Question

Which of the following is the correct order of steps when an operator receives an emergency call?

1.
Transfer the call to enquiry - note the details - inform the team
2.
Stay calm - note the location and nature of emergency - alert the concerned team - stay on the line
3.
Disconnect the call - note the details - inform the team
4.
Ask for the caller name - disconnect - inform the team
Answer (Detailed Solution Below)

Option 2 : Stay calm - note the location and nature of emergency - alert the concerned team - stay on the line

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Detailed Solution

सही उत्तर Stay calm - note the location and nature of emergency - alert the concerned team - stay on the line है।

Key Points

On an emergency call the operator should stay calm, note the location and nature of the emergency, alert the concerned team and stay on the line.

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More Domain Specific Questions

PrepSnapprepsnap.in • Domain Specific

Question:

Which of the following is the correct order of steps when an operator receives an emergency call?

1.
Transfer the call to enquiry - note the details - inform the team
2.
Stay calm - note the location and nature of emergency - alert the concerned team - stay on the line
3.
Disconnect the call - note the details - inform the team
4.
Ask for the caller name - disconnect - inform the team

Correct Answer: Stay calm - note the location and nature of emergency - alert the concerned team - stay on the line

On an emergency call the operator should stay calm, note the location and nature of the emergency, alert the concerned team and stay on the line.

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