Question

Which of the following is the correct way for an operator to give information about investigation charges?

1.
Refer to the approved rate list with the billing section
2.
Quote the charges from memory
3.
Ask the caller to pay first
4.
Transfer the call to the pharmacy
Answer (Detailed Solution Below)

Option 1 : Refer to the approved rate list with the billing section

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Detailed Solution

सही उत्तर Refer to the approved rate list with the billing section है।

Key Points

Investigation charges must be given from the approved rate list available with the billing section, not from memory.

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More Domain Specific Questions

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Question:

Which of the following is the correct way for an operator to give information about investigation charges?

1.
Refer to the approved rate list with the billing section
2.
Quote the charges from memory
3.
Ask the caller to pay first
4.
Transfer the call to the pharmacy

Correct Answer: Refer to the approved rate list with the billing section

Investigation charges must be given from the approved rate list available with the billing section, not from memory.

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