Question

Which of the following is the correct order of steps while transferring a call?

1.
Ask the caller to hold - dial the extension - inform the extension - connect the call
2.
Disconnect the call - dial the extension - connect
3.
Dial the extension - disconnect - inform the caller
4.
Transfer the call - ask the caller - disconnect
Answer (Detailed Solution Below)

Option 1 : Ask the caller to hold - dial the extension - inform the extension - connect the call

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Detailed Solution

सही उत्तर Ask the caller to hold - dial the extension - inform the extension - connect the call है।

Key Points

While transferring a call, the operator should ask the caller to hold, dial the extension, inform the extension and then connect the call.

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More Domain Specific Questions

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Question:

Which of the following is the correct order of steps while transferring a call?

1.
Ask the caller to hold - dial the extension - inform the extension - connect the call
2.
Disconnect the call - dial the extension - connect
3.
Dial the extension - disconnect - inform the caller
4.
Transfer the call - ask the caller - disconnect

Correct Answer: Ask the caller to hold - dial the extension - inform the extension - connect the call

While transferring a call, the operator should ask the caller to hold, dial the extension, inform the extension and then connect the call.

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