Question

A caller reports that a patient has received a wrong injection from the ward staff. What should the operator do FIRST?

1.
Note the complaint in the register
2.
Ask the caller to wait for the next dose
3.
Transfer the call to the billing section
4.
Connect the caller to the treating doctor / nursing superintendent immediately
Answer (Detailed Solution Below)

Option 4 : Connect the caller to the treating doctor / nursing superintendent immediately

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Detailed Solution

सही उत्तर Connect the caller to the treating doctor / nursing superintendent immediately है।

Key Points

A wrong injection is a serious matter. The treating doctor or the nursing superintendent must be informed at once.

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More Domain Specific Questions

PrepSnapprepsnap.in • Domain Specific

Question:

A caller reports that a patient has received a wrong injection from the ward staff. What should the operator do FIRST?

1.
Note the complaint in the register
2.
Ask the caller to wait for the next dose
3.
Transfer the call to the billing section
4.
Connect the caller to the treating doctor / nursing superintendent immediately

Correct Answer: Connect the caller to the treating doctor / nursing superintendent immediately

A wrong injection is a serious matter. The treating doctor or the nursing superintendent must be informed at once.

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