Question
A caller who is angry and shouting asks the operator to connect him to the hospital director immediately. What should the operator do?
Option 1 : Stay calm, listen to the complaint and transfer the call to the grievance cell or PRO
Detailed Solution
सही उत्तर Stay calm, listen to the complaint and transfer the call to the grievance cell or PRO है।
An operator should stay calm, listen to the angry caller and transfer the complaint to the grievance cell or the public relations officer, who are authorised to handle such complaints.
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prepsnap.in • Domain SpecificQuestion:
A caller who is angry and shouting asks the operator to connect him to the hospital director immediately. What should the operator do?
Correct Answer: Stay calm, listen to the complaint and transfer the call to the grievance cell or PRO
An operator should stay calm, listen to the angry caller and transfer the complaint to the grievance cell or the public relations officer, who are authorised to handle such complaints.