Question
In a call centre, Average Handling Time (AHT) is the:
Option 3 : Average time taken to handle one call, including talk and after-call work
Detailed Solution
सही उत्तर Average time taken to handle one call, including talk and after-call work है।
Average Handling Time (AHT) is the average time taken to handle one call, including the talk time and the after-call work such as updating records. It is a key measure of call centre efficiency.
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prepsnap.in • Domain SpecificQuestion:
In a call centre, Average Handling Time (AHT) is the:
Correct Answer: Average time taken to handle one call, including talk and after-call work
Average Handling Time (AHT) is the average time taken to handle one call, including the talk time and the after-call work such as updating records. It is a key measure of call centre efficiency.