Question
First Call Resolution (FCR) in a call centre means:
Option 1 : The caller’s problem is solved in the first call itself
Detailed Solution
सही उत्तर The caller’s problem is solved in the first call itself है।
First Call Resolution (FCR) means the caller’s problem is solved during the first call itself, without the caller having to call again or the call being transferred.
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prepsnap.in • Domain SpecificQuestion:
First Call Resolution (FCR) in a call centre means:
Correct Answer: The caller’s problem is solved in the first call itself
First Call Resolution (FCR) means the caller’s problem is solved during the first call itself, without the caller having to call again or the call being transferred.