Question
In a call centre, the service level "80/20" means:
Option 2 : 80% of calls are answered within 20 seconds
Detailed Solution
सही उत्तर 80% of calls are answered within 20 seconds है।
The service level "80/20" means that 80% of the calls are answered within 20 seconds. It is the most common service level target used by call centres.
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prepsnap.in • Domain SpecificQuestion:
In a call centre, the service level "80/20" means:
Correct Answer: 80% of calls are answered within 20 seconds
The service level "80/20" means that 80% of the calls are answered within 20 seconds. It is the most common service level target used by call centres.