Question

An escalation matrix in a hospital telephone exchange is used to:

1.
Increase the salary of operators
2.
Switch off the exchange at night
3.
Record the number of calls made
4.
Decide whom to contact next when a problem is not resolved
Answer (Detailed Solution Below)

Option 4 : Decide whom to contact next when a problem is not resolved

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Detailed Solution

सही उत्तर Decide whom to contact next when a problem is not resolved है।

Key Points

An escalation matrix lists the persons to be contacted in order when a problem is not resolved at the first level, so that urgent matters reach the right authority without delay.

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More Domain Specific Questions

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Question:

An escalation matrix in a hospital telephone exchange is used to:

1.
Increase the salary of operators
2.
Switch off the exchange at night
3.
Record the number of calls made
4.
Decide whom to contact next when a problem is not resolved

Correct Answer: Decide whom to contact next when a problem is not resolved

An escalation matrix lists the persons to be contacted in order when a problem is not resolved at the first level, so that urgent matters reach the right authority without delay.

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