Question

A caller is hard of hearing and cannot understand the operator. What should the operator do?

1.
Ask the caller to buy a new phone
2.
Speak slowly and clearly, repeat key information and offer SMS or email
3.
Shout loudly at the caller
4.
Disconnect the call
Answer (Detailed Solution Below)

Option 2 : Speak slowly and clearly, repeat key information and offer SMS or email

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Detailed Solution

सही उत्तर Speak slowly and clearly, repeat key information and offer SMS or email है।

Key Points

For a caller who is hard of hearing, the operator should speak slowly and clearly, repeat the key information and offer to communicate by SMS or email.

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More Domain Specific Questions

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Question:

A caller is hard of hearing and cannot understand the operator. What should the operator do?

1.
Ask the caller to buy a new phone
2.
Speak slowly and clearly, repeat key information and offer SMS or email
3.
Shout loudly at the caller
4.
Disconnect the call

Correct Answer: Speak slowly and clearly, repeat key information and offer SMS or email

For a caller who is hard of hearing, the operator should speak slowly and clearly, repeat the key information and offer to communicate by SMS or email.

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