Question
An operator keeps a caller on hold for ten minutes without any update. Which rule of telephone etiquette has she broken?
Option 2 : A caller on hold must be informed and updated regularly
Detailed Solution
सही उत्तर A caller on hold must be informed and updated regularly है।
A caller put on hold must be informed before being put on hold and updated regularly. Keeping a caller waiting for ten minutes without any update breaks this rule of telephone etiquette.
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prepsnap.in • Domain SpecificQuestion:
An operator keeps a caller on hold for ten minutes without any update. Which rule of telephone etiquette has she broken?
Correct Answer: A caller on hold must be informed and updated regularly
A caller put on hold must be informed before being put on hold and updated regularly. Keeping a caller waiting for ten minutes without any update breaks this rule of telephone etiquette.