Question

A caller asks the operator to read out a patient’s blood test report over the telephone. What should the operator do?

1.
Ask the caller to visit the police station
2.
Read out the full report immediately
3.
Refuse, as test reports are confidential; direct the caller to the laboratory
4.
Connect the caller to the hospital kitchen
Answer (Detailed Solution Below)

Option 3 : Refuse, as test reports are confidential; direct the caller to the laboratory

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Detailed Solution

सही उत्तर Refuse, as test reports are confidential; direct the caller to the laboratory है।

Key Points

A patient’s blood test report is confidential medical information and must never be read out over the telephone. The operator should direct the caller to the laboratory, where the report is given on a written request.

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More Domain Specific Questions

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Question:

A caller asks the operator to read out a patient’s blood test report over the telephone. What should the operator do?

1.
Ask the caller to visit the police station
2.
Read out the full report immediately
3.
Refuse, as test reports are confidential; direct the caller to the laboratory
4.
Connect the caller to the hospital kitchen

Correct Answer: Refuse, as test reports are confidential; direct the caller to the laboratory

A patient’s blood test report is confidential medical information and must never be read out over the telephone. The operator should direct the caller to the laboratory, where the report is given on a written request.

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