Question
In a call centre, After-Call Work (ACW) refers to:
Option 1 : The work done by an agent after a call ends, such as updating records
Detailed Solution
सही उत्तर The work done by an agent after a call ends, such as updating records है।
After-Call Work (ACW) is the work done by an agent after a call ends, such as updating records, sending an email or booking a follow-up. It is part of the Average Handling Time.
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prepsnap.in • Domain SpecificQuestion:
In a call centre, After-Call Work (ACW) refers to:
Correct Answer: The work done by an agent after a call ends, such as updating records
After-Call Work (ACW) is the work done by an agent after a call ends, such as updating records, sending an email or booking a follow-up. It is part of the Average Handling Time.