Question
A caller who is angry because his appointment was cancelled asks the operator to help him. What should the operator do?
Option 3 : Stay calm, apologise and connect him to the appointment desk
Detailed Solution
सही उत्तर Stay calm, apologise and connect him to the appointment desk है।
An operator should stay calm, apologise for the inconvenience and connect the angry caller to the appointment desk, which can tell him the reason and offer a new date.
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prepsnap.in • Domain SpecificQuestion:
A caller who is angry because his appointment was cancelled asks the operator to help him. What should the operator do?
Correct Answer: Stay calm, apologise and connect him to the appointment desk
An operator should stay calm, apologise for the inconvenience and connect the angry caller to the appointment desk, which can tell him the reason and offer a new date.