Question

Read the passage and answer the question. Passage: Listening is the most underrated skill in a hospital. A doctor may speak for only two minutes, yet those two minutes can contain a diagnosis, a dosage and a warning that must not be missed. A personal assistant who listens well does more than hear words: she notices hesitation, catches a corrected figure, and asks for a spelling when a drug name is unfamiliar. Good listeners also watch the speaker. A frown, a pause or a glance at a chart can signal that something is uncertain, and a careful assistant will note the doubt instead of guessing. In a busy ward, listening saves time as well. A message taken correctly the first time needs no second call, no correction and no apology. Training programmes for stenographers therefore begin with listening exercises: short dictations at increasing speed, followed by questions that test whether the listener understood the meaning, not merely the words. The habit transfers to every part of the job, from taking minutes at a meeting to receiving instructions over the telephone. In the end, a hospital runs on accurate information, and accurate information begins with someone who knows how to listen. What is the author's attitude towards listening?